Τετάρτη, 2 Απριλίου 2014

Eκστρατεία ενημέρωσης για τα δικαιώματα των επιβατών στα κύρια μέσα μεταφοράς

Blogger information pack
1.    Campaign background

The EU is the first area in the world with a full set of passenger rights for all modes of transport. After regulations for the four modes of transport (air, rail, waterborne and bus and coach) have been finalized, European Commission has officially launched a new integrated EU-wide information campaign, "Your Passenger Rights at Hand". The campaign raises awareness amongst citizens in all EU Member States of:

1.    Their rights as passengers for all modes of public transport
2.    The different means of redress available to ensure the respect of these rights
3.    The active role played by the European Commission in developing and defending those rights.

Eye-catching posters in airports, ports, bus and train stations across Europe as well as leaflets and online information in all EU languages have been prepared to inform millions of passengers travelling around Europe..

In order to inform as many passengers as possible, European Commission looks to establish collaboration with bloggers in 28 EU member states to come up with comprehensive article that will help people to make use of their rights.


2.    Some figures on air passenger rights' awareness 
EU figures for air transport:
·         59 % of EU air travellers are unaware of their rights while travelling, 34 % is aware and 7 % doesn’t know about rights.[1]
·          66 % of EU citizens are not aware of their contractual rights when purchasing a transport ticket, 34 % are aware and 7 % don’t know.[2]
More figures can be found at the following links:

3.    Fundamental Air Passenger rights
Main air passenger rights deal with the following issues:
4.    Campaign videos
·         No plane, no game http://www.youtube.com/watch?v=MQVUsfxv8Io
·         No train, no wedding http://www.youtube.com/watch?v=U7IpG9ONeEg
·         No bus, no music http://www.youtube.com/watch?v=Xk798psNAAo

5.    Campaign website

Campaign website is available in all EU languages http://ec.europa.eu/transport/passenger-rights/index.html (to be re-launched with a new design by mid-2014).

6.    Passenger rights app for air (and rail) transport
An application for smartphones is available covering all modes of transport and works on four mobile platforms: Apple iPhone and iPad, Google Android, RIM Blackberry and Microsoft Windows Phone 7. The app is available in 22 EU languages. Please download the app from the following link: http://ec.europa.eu/transport/passenger-rights/en/mobile.html


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